Banner upload

posted by Arcuedes • 3 years ago

Hello all. I’m trying to upload a banner for my store. I’ve resized an image according to specs and opened it but nothing appears in the banner area. I’ve also tried dragging the image over to aforementioned area and still nothing. Am I missing something? Thanks.

7 Replies

ReidLeuwin ReidLeuwin Human from Australia

i dont know, all i did was just press add banner, or upload banner than choose my png img and done, strange, sorry i cant help much, good luck

Inked Inked Human from California, United States

I’m not entirely sure what’s happening on your end =(

Can you shoot a screenshot of what you’re seeing to so I can see what you’re seeing.

Thank you!

LookAtMeHD LookAtMeHD Human from United Kingdom

I’ve got the same problem 2 years later, any solution?
“Uploaded file format not supported” i’m using png

CassieDBH CassieDBH Staff from California, United States

@LookAtMeHD- we’re looking into the issue. Thanks for reporting!

GhostCoreGaming GhostCoreGaming Human from Australia


I am having the same problem at the moment.

Covert Covert Human from California, United States

^^ Same issue right now :(

CassieDBH CassieDBH Staff from California, United States

Hi All- Banner issue has been fixed. If you’re still running into any issues please let us know! Thanks!

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