Banner upload

posted by Arcuedes • 3 years ago

Hello all. I’m trying to upload a banner for my store. I’ve resized an image according to specs and opened it but nothing appears in the banner area. I’ve also tried dragging the image over to aforementioned area and still nothing. Am I missing something? Thanks.

11 Replies

ReidLeuwin ReidLeuwin Human from Australia

i dont know, all i did was just press add banner, or upload banner than choose my png img and done, strange, sorry i cant help much, good luck

Inked Inked Human from California, United States

I’m not entirely sure what’s happening on your end =(

Can you shoot a screenshot of what you’re seeing to so I can see what you’re seeing.

Thank you!

LookAtMeHD LookAtMeHD Human from United Kingdom

I’ve got the same problem 2 years later, any solution?
“Uploaded file format not supported” i’m using png

CassieDBH CassieDBH Staff from California, United States

@LookAtMeHD- we’re looking into the issue. Thanks for reporting!

GhostCoreGaming GhostCoreGaming Human from Australia


I am having the same problem at the moment.

Covert Covert Human from California, United States

^^ Same issue right now :(

CassieDBH CassieDBH Staff from California, United States

Hi All- Banner issue has been fixed. If you’re still running into any issues please let us know! Thanks!

onItBuddy onItBuddy Human from United States

I am still experiencing issues. Can’t upload the banner despite meeting the dimension and file-type criteria.

grafixfreak grafixfreak Human from NH, United States

I am having issues too. I was able to upload a banner image a few days ago but decided I needed to revise something on it. So I deleted it after it was up for a day or two. Made my adjustments and tried to upload it yesterday. Nothing happens. I’ve been trying for the last 2 days.

MeaningfulLinesArt MeaningfulLinesArt Human from New York, United States

Hello. I’m also have the same problems with the banner. I’ve resized according to specs and tried to upload it. All it shows is that circular spinning indicator to show it’s uploading, but it never actually uploads anything. It just says stuck there. I waited a long time and nothing else happens. I’ve also been unable to edit the theme on my store. When I choose a theme and choose save, it always reverts back to default and then it logs me out. I have to keep logging back in again and again. I’ve tried different browsers, but both problems remain the same. Thanks for any help you can give.

CassieDBH CassieDBH Staff from California, United States

Hi All- thanks for reporting. Our development team is is currently working on a fix that we hope to have in place soon!

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