This company really sucks.

Snoozin42
posted by Snoozin42 • 2 weeks ago

I have a pending order that they took the money for, and I want to cancel the order, but I can’t do it by phone—they don’t list a phone number anywhere on their website. I think a company that doesn’t want you to have contact with them is not very professional, nor are they very customer-friendly. I refuse to do business with them at this point and have sent an email for them to cancel my order. Meanwhile, I have to wait for four days to find out if they got my message.

1 Reply

Hello,

I am really sorry for any inconvenience this has caused. I found the email you submitted and a customer service representative has already canceled your order and issued a refund. Email response times can take up to 72 hours, but are typically handled within the first 24 hours. If you ever have an urgent situation we do offer a live chat service Monday-Friday between the hours of 8AM-5PM PST. If you have any further questions or concerns please feel free to email or chat in and we will be happy to help!

Have a good day!

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