What is your return policy?

Apparel

Returns for shipped merchandise will be for the cost of the merchandise only, shipping costs are non-refundable. A refund will be sent back to the original form of payment for qualifying merchandise only. All merchandise must be unworn and unwashed and in the same condition received within:

  • 30 days of purchase for US orders
  • 45 days of purchase for US orders during Holiday sales
  • 60 days of purchase for all international orders

DBH Collective or Digitally Printed (Printed Just For You) items can be returned for Store Credit only. Full refunds for DBH Collective or Digitally Printed goods will only be provided under the following circumstances:

  • Damaged goods from shipping
  • Misprinted Goods
  • Defective Goods

If you believe your item falls under one of the above reasons please contact service@designbyhumans.com within fourteen (14) days of receipt of the item. If your return/exchange does fall under one of these reasons Design By Humans will reimburse your shipping costs when your item is received and processed. Please allow up to five (5) business days to process any qualifying return/exchange. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer.

Exchanges must be made for like apparel of equal or lesser value. If the requested item for exchange is out of stock, the customer will be contacted via email. However, if there is no response within three (3) business days, the exchange will be processed as a return.

If you purchase new items to replace a return ahead of time, please provide your Order Number for validation.

We do not accept worn or washed merchandise. Any merchandise suspected of being previously worn and/or washed will be returned to the customer at their expense.

All return shipping charges are the responsibility of the customer unless Design By Humans was at fault for any reason. If the fault was ours, your shipping expense will be refunded to you. Design By Humans will only reimburse standard shipping expenses. Expedited or Express services will not be reimbursed.

All sale items and Tee Grinder Bundles are final and are ineligible for return or exchange.

 

Phone Cases

All phone cases are Digitally Printed (Printed Just For You) for every order placed. Because every case is personalized just for your phone, cases are ineligible for return or exchange except under the following circumstances:

  • Damaged in Transit
  • Misprinted
  • Defective

If you believe your item falls under one of the above reasons please contact service@designbyhumans.com within fourteen (14) days of receipt of the item. If your return/exchange does fall under one of these reasons Design By Humans will reimburse your shipping costs when your item is received and processed. Please allow up to five (5) business days to process any qualifying return/exchange. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer.

 

Art Prints

All artwork is Digitally Printed (Printed Just For You) for every order placed. Because every piece of artwork is personalized just for your home, artwork is ineligible for return or exchange except under the following circumstances:

  • Damaged in Transit
  • Misprinted
  • Defective

If you believe your item falls under one of the above reasons please contact service@designbyhumans.com within fourteen (14) days of receipt of the item. If your return/exchange does fall under one of these reasons Design By Humans will reimburse your shipping costs when your item is received and processed. Please allow up to five (5) business days to process any qualifying return/exchange. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer.

All Artwork must be in the same condition it was received in. Pinholes or any damaged artwork not resulting from transit will not be accepted and refused at the customers cost.

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