Why i Can't submit my design with jpg format?

joshgalacticos
posted by joshgalacticos • 2 years ago

Hello all,

i want to ask, when i can’t submit my artwork, placement, and thumbnail use jpg or gif format? It writes “Uploaded file format not support.”. Actually what format that i shoul use?

Thanks all : )

3 Replies

JeffDBH JeffDBH Staff: Head Geek In Charge from California, United States

Make sure that it’s a jpg. I sometimes accidentally save psd’s with the jpeg file extension. So just because it says jpeg doesn’t mean it is.

joshgalacticos joshgalacticos Artist from Tangerang, Indonesia

thanks for the info..i will re-check the format.. : )

JustPetrucci JustPetrucci Artist from Washington, United States

joshgalacticos: chicoweb is right, if you save as a .psd format, it may show up as a .jpg because the thumbnail is listed as a .jpg on your computer for quick viewing purposes. (When in actuality, it’s a .psd)

Also: Make sure you have the correct dimensions of your design for each category. When you submit your files, it can detect if they are not the correct size. This can easily be fixed by going into Photoshop and readjusting your canvas size.

Thumbnails should be: 320 × 240
Artwork should be: 640 × 480
Placement should be: 640 × 480

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